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ITSM, ITOM, HR Service Delivery & Custom Workflow Automation
HireMisterB implements and optimises ServiceNow for enterprises that need to automate complex workflows, unify IT operations, and deliver consumer-grade service experiences across IT, HR, and facilities. We configure ServiceNow to accelerate your operations, not just tick ITIL boxes.
60%
MTTR reduction post-implementation
45%
Ticket deflection via self-service
3×
Agent productivity improvement
90%
SLA compliance rate achieved
What We Deliver
As an independent ServiceNow consultant and integrator, we cover the full implementation lifecycle, from strategy and design through to deployment, training, and ongoing support.
Incident, problem, change, and request management, configured to your ITIL maturity level with SLA policies, approval workflows, and reporting dashboards.
CMDB population, infrastructure discovery, service mapping, event management, and AIOps integration for full IT operational visibility.
Employee onboarding/offboarding, HR case management, knowledge base, and employee service portal, reducing HR admin overhead significantly.
ServiceNow App Engine applications for bespoke business workflows that fall outside standard modules, built on the Now Platform.
Connecting ServiceNow to your monitoring tools, ITSM systems, HR platforms, ERP, and custom APIs using Integration Hub and Flow Designer.
Platform health assessment, technical debt remediation, upgrade planning, and performance tuning for existing ServiceNow instances.
Why HireMisterB
HireMisterB is not tied to ServiceNow licensing revenue. Our business model is built on consulting expertise, which means our recommendations are always aligned with your interests, not platform sales targets.
Talk to a ConsultantWe start from what "good" looks like for your IT and business teams, then configure ServiceNow to deliver those outcomes, not the other way around.
Most ServiceNow CMDB deployments are incomplete or inaccurate within months. We build discovery-driven CMDB with governance processes that keep data clean.
Custom code in ServiceNow creates upgrade headaches. We use out-of-box features and Flow Designer first, custom development only when there is no better way.
A self-service portal nobody uses achieves nothing. We include portal design, knowledge base seeding, and adoption metrics in every engagement.
How We Work
01
Current state ITSM maturity, pain point mapping, stakeholder interviews, and scope definition.
02
Process design, ServiceNow configuration, workflow builds, SLA policies, integration specs, and portal design.
03
UAT with IT and end users, knowledge base population, agent training, and self-service portal launch.
04
Phased go-live, hypercare support, and a 60-day post-launch optimisation sprint based on adoption data.
Industries
Technology
FAQ
Tell us where you are with ServiceNow today: whether you are starting fresh, rescuing a struggling implementation, or looking to extend what you already have. We will give you an honest assessment.
