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Field Service Scheduling, Workforce Optimisation & Mobile Workforce Management
HireMisterB delivers ClickSoftware (now part of Salesforce Field Service) consulting for organisations managing large mobile workforces. We implement, configure, and integrate scheduling optimisation platforms that reduce cost-per-visit, improve SLA compliance, and give field teams the tools they need to be productive.
25%
Reduction in travel time per technician
40%
Improvement in first-time fix rate
95%
SLA compliance rate achieved
30%
Field workforce capacity utilisation gain
What We Deliver
As an independent ClickSoftware consultant and integrator, we cover the full implementation lifecycle, from strategy and design through to deployment, training, and ongoing support.
End-to-end ClickSoftware deployment covering scheduling, dispatch, mobile, and analytics, configured for your industry's service constraints and SLAs.
AI-powered scheduling configuration that factors in technician skills, location, shift patterns, travel time, and customer time windows simultaneously.
Field technician app configuration with job details, parts consumption, photo capture, e-signature, navigation, and real-time status updates.
Migration and integration between legacy ClickSoftware and Salesforce Field Service Lightning, combining CRM and scheduling in one platform.
Dispatcher console configuration, dynamic rescheduling for emergencies and cancellations, and automated customer notification workflows.
Field service performance dashboards, SLA compliance, first-time fix rate, technician utilisation, travel efficiency, and customer satisfaction.
Why HireMisterB
HireMisterB is not tied to ClickSoftware licensing revenue. Our business model is built on consulting expertise, which means our recommendations are always aligned with your interests, not platform sales targets.
Talk to a ConsultantWe understand the real-world complexity of field service, shift patterns, parts logistics, skill matching, and emergency dispatch, not just the software.
The scheduling engine is only as good as its configuration. We tune optimisation parameters to match your actual operational priorities, not generic defaults.
Field technicians resist new apps. Our rollout approach includes champion technician programmes, on-device training, and a feedback loop in the first 90 days.
We connect scheduling platforms to your ERP, parts inventory, CRM, and customer communication systems, so field and back-office are always in sync.
How We Work
01
Workflow mapping for scheduling, dispatch, and field execution, current bottlenecks, SLA gaps, and optimisation opportunities.
02
Scheduling rules, skill taxonomy, territory design, mobile app workflow, and integration architecture.
03
Platform configuration, integration build, mobile app setup, and pilot with a subset of field technicians.
04
Phased rollout to all technicians, dispatcher training, KPI baseline setting, and 60-day optimisation sprint.
Industries
Technology
FAQ
Tell us where you are with ClickSoftware today: whether you are starting fresh, rescuing a struggling implementation, or looking to extend what you already have. We will give you an honest assessment.
